Bus ticketing software: sell on WhatsApp and control your cash from your phone

My Sundays used to go to balancing the cash box against a notebook. Now every ticket agent uploads a photo of their deposit and I check the closing from my phone, without going to the terminal.

I don't call the driver to ask where he is anymore. I open the map and see every bus, and when a passenger calls asking about theirs, the counter can tell them where it is right now.

With the seat map on screen, we stopped selling the same seat twice. Whatever I sell at the counter shows up as taken on the website right away, and whatever sells online shows up on my screen.

My passengers were already messaging me on WhatsApp to hold seats. Now they pick a seat, pay and get their ticket in that same chat. For weekend trips it saved me a ton of phone calls.

I used to get photos of tickets so I could issue invoices by hand. Now passengers go to the portal, enter their tax details and invoice themselves; I just check that everything adds up at month end.

A lot of people around here don't have a card. With OXXO payments their seat is held, they pay at the corner store and the ticket arrives once the payment clears. We're done chasing deposits.

Every bus has its own shop history and expenses. I finally know which one is making me money and which one is just costing me, and that's how we decide which goes in for service first.

Every driver's trips and expenses are on record, so payday is no longer an argument. Each driver knows exactly what they're getting paid and why.

We have passengers who travel with us every month. With points they earn a free ticket and keep coming back, and since I can see their trip history, I know who to tell when we open a new departure.

When we move a departure time, the system notifies everyone who already has a ticket. That used to take a whole afternoon of phone calls, and someone still showed up late.

Our departures now sell on ticketing platforms too, and it all lands on the same seat map. I don't have to split seats between channels or reconcile lists at the end of the day.

Several of us share one coordinated line, and each partner sees only their own routes, sales and cash. The month-end arguments are over: everyone checks their own numbers and the math is clear.

I used to print every ticket even if the passenger lost it on the way. Now I send it to their WhatsApp with its code and stop printing extras. If the schedule changes, the notice arrives in the same chat.

I was running things on a notebook and a spreadsheet only my daughter understood. They helped us load our routes and fares, and the counter kept selling while we got used to the new system.

When I get stuck, I send a WhatsApp message and during business hours a real person answers, someone who knows how a bus line works. To me, that's worth as much as the system itself.

The usual questions, what time it leaves and how much it costs, get answered automatically, even at night. My team sees every conversation and steps in when a passenger needs something more.

The trip history let me talk with my drivers with facts in hand: which way they went and what time they passed each stop. It's no longer my word against theirs.

I sell round trips, hold seats with a deposit and apply discounts all on the same screen. I taught the new folks at the counter how to sell in one morning.

Every invoice is tied to the ticket that generated it, with its PDF and XML. When I'm asked for a receipt during an audit, I find it in seconds instead of digging through folders.

At the counter we take cards on a terminal and online through our website, and it all goes into the same cash box. At the end of the day I see what came in as cash and what came in by card, without merging three reports.

With shop orders for each bus, we don't miss a service anymore. I know which bus is at the depot, which one is in the shop and how much we've spent on each.

With this many drivers, what mattered most to me was that everyone sees only their own stuff. Drivers see their trips, the counter sees its cash and I see everything from my phone.

Students who ride with us every weekend collect points and would rather buy from us. We set up promotions and free tickets ourselves, without having to ask anyone.

If a bus breaks down, we move the passengers to another one without losing their seats or tickets. That used to mean reseating everyone by hand on the platform.